We’re writing to you today with a detailed overview of where we’re currently at HQ. From the announcement of the Lite’s on Christmas Eve last year, to celebrate the company 15th anniversary, we have important news we’d like to share with you.
We wanted to notify you regarding Joshua, our machinist, who has recently departed the company after years of service. We are grateful for his contributions and efforts to the company throughout, as well as his dedication to our progress, and wish him all the success in the future.
We received an amazing response to the introduction of the Lite’s and have nearly sold out of the Black Lite (limited edition) 125, we would like to say a huge thank you again for your orders. Throughout this month, Chris has been working on the Black Lite’s development, and adding knurling to the end cores—a new feature that will provide the ends with more grip.
The packaging for the Lite’s has now been received, to ensure it is fully ready, we require to order in and make the newly designed foam. It is planned to send the Black Lite to our two external testers in the UK, as soon as we’ve received feedback and made any necessary changes, the cores will be sent to be anodised Black by our anodising company.
Chris has been spending time on the programmes and categorising them on the main machine, in preparation for the new year. We were aiming towards delivery of the Black Lite’s in January, as stated on the website.
It's expected that we're about four weeks away for the Lite's after assessing our existing situation. Our top goal is to make sure the product works smoothly and has the desired appearance and feel. We'll be working towards the end of February for sure, and we'll make sure to keep you updated on our efforts at HQ as well as giving you an exact shipping date closer to the delivery date.
We want to make more improvements, therefore we'll be trying our hardest to catch up as soon as we can. Using production planning with our software, we will be prioritising orders and coordinating to make sure the remaining pack 1s, V4s, and Lite's are delivered. We're working on making progress with the VAULTMAZE rings and completing the pack 1's, as soon as this is finalised, we plan to move on to batch 3 and batch 4.
Chris was reflecting about ways to define who we are and what we produce. We are happy to share with you that we are developing a new website in the background. We came up with the idea to rebrand ourselves and to group the products we make and sell into one location. Currently, the VAULTMAZE website serves as our primary point of sales and communication. We are pleased to announce that the Revo Headquarters will soon be located on a brand-new website called "The Puzzle Workshop."
The VAULTMAZE website will remain online, allowing you to access your account and view order history, we understand that the transition to the new website will be a change. We are looking into moving some of the site data to the new website if possible, we will get back to you on this. We would like to request if you would please re-register on the new website once live; you can continue to contact us using the current email addresses while this is being completed.
During the process of making these changes, our hosting provider found a problem with the server. We were notified by customers who were having problems reaching us via email and visiting the forum. This has being worked on in the background, and we are pleased to confirm that the forum is now accessible, and the emails are back up and running.
Previously, we ran the server; however, we are transitioning to a managed server. Please note that the system may be up and down at times. If you have any troubles, please contact us using Wix Messenger. Thank you for taking the time to read, we are looking forwards to continuing to catch up and deliver. If you have any queries or concerns, please do not hesitate to contact us; we will be sure to keep in touch.